Adriatica has more than 6000 products available for purchase. 99% come with a limited manufacturers warranty. 

We welcome questions confirming compatibility with a specific product howoever assume no responsibility if the supplied product, or your product fails or is damaged as a result of incorrect installation or use.  All warranty assments are done by an authorised manufactuers agent, and their ruling is final. 

There are no restrictions as to who can purchase product, however we are unable to provide technical or installation assitance, whether it be product selection, network design or consultancy services.

Please choose carefully as we do not offer refunds if you change your mind, or the item is not what you thought.  If items are faulty, we will meet our obligations under the Fair Trading and/or the Consumer Guarantees act.


Returns are only accepted with a Return Material Authority (RMA) number and must be returned within 7 days. In the instance of damaged or defective goods, we will replace the items, or if you prefer, refund the purchase price via credit note (exclusive of freight).

 

We cannot accept returns where the damage or defect is a result of something you did

• Returns under warranty are assessed by the importer and you agree to abide by their ruling
• The cost of return freight for warranty assessments is your responsibility

As we ship from several locations, the return delivery address will vary and will be advised when we issue your RMA Authority.  All Returns are to an Auckland address.